SOLD OUT!! US$9400 In A Week!

Hello readers!

Some of you would probably have known it by now and YES, the Secrets of Self-Made Millionaires pre-launch is sold out! In about a week as well. So it’s pretty good timing and Adam is estactic about the success of the pre-launch and I am still stunned. Haha!

Anyway, since you are reading this, I must share more about what type of nonsense I went through during this period. Especially when the bandwidth got exceeded! I was SUPER-stressed.

So let’s start off where I left off in the last post. I was telling about how some really awesome affiliates were promoting SSMM to their own lists and how the orders just kept on streaming in. It was incredible!

Now at that time, when I was planning the pre-launch, I had no idea that all 200 copies would have been snapped up in just 7 days. I thought maybe it would take at most a month and a half to clear the whole thing. So I figured the bandwidth would be sufficient to carry the whole month through.

Now you already� know suddenly the Americans came knocking and started pulling the product off the shelves and the bandwidth was starting to creep up at a very alarming rate. I monitered it for awhile and after it hit a certain point, I upgraded the hosting to support all the downloads and orders that were taking place on the site.

But it wasn’t enough! The orders just kept on coming and the downloads kept on downloading and soon enough, even though I had just upgraded the bandwidth, the activity taking place on the site was threatening to shut the whole site down.

So I emailed my hosting company and told them that I needed to upgrade my bandwidth again and they said ‘Sure! Please pay us more!’ (kidding) but what they told me really got me aggitated. They told me that if I wanted to upgrade my server up the next level, they had to switch servers and the websites would be down for up to 96 hours!

I almost pissed in my pants when I heard that (I didn’t ok…). I’ll tell you why. I was in the middle of one of the hottest product launches in my life, OK it was my first and only so far, and I just couldn’t afford any downtime whatsoever during this period!

Imagine all the affiliates sending their clients over to SSMM only for them to find that the site is DOWN. That is super pai seh and very, very� bad. Firstly, customers are going to be irritated that they’ve been directed to a site that’s down and for wasting their time and the affiliate marketers’ reputation could take a hit for directing his clients to a downed site. � I didn’t want any marketer out there becoming pissed off.

Because I’m telling you, the world is just too small.

Also, I had to consider those people who had already bought and paid for SSMM because most of them wouldn’t have finished grabbing all the downloads yet and for the site to be down, I was risking an avalanche of refunds.

Anyway, I really didn’t have a choice because even if I didn’t upgrade and switch servers, the whole thing was going to be down sooner or later so I went ahead with the upgrade and kept my fingers crossed.

I emailed all our customers and affiliates telling them of the bandwidth issue and how long the server upgrade would take and apologised for any inconvenience caused. I was just hoping that everything would turn out fine.

Sure enough, some emails started to stream in asking why they couldn’t access the site and thier downloads and I had to email each one of the personally just to make sure they got the apology and message about our bandwidth issue.

I almost didn’t sleep for the next 24 hours because I had to handle any emails that came in FAST or I ran the risk of customers getting real peeved and then hitting the refund button.

I tell you, I was on high alert and� Ijust couldn’t relax. My mind was constantly on the websites and when the server upgrade would be complete. I think I also gained weight during that period! Hai..~

Anyway, after a while, the emails started slowing down and i figured those who were affected by the server upgrade would have already emailed for support by now while those who didn’t probably had no problems accessing their downloads.

After a while (like 2-3 days later), the server came back on and soon everything was all systems go. I emailed everyone telling them the server had been upgraded and if anyone had any problems to email support and we would get help to them immediately.

I hardly slept a wink during the 3 days the server was down and I now have a phobia of customer service and emails. Haha! I’m gonna have to get someone to do all this for me soon enough.

Imagine seeing your inbox stuffed with emails and they are NOT order invoices (I like those sort of emails) but stuffed with customers asking this and that. Sian…

I know customer service and support is very important and I treat my customers like GOLD. You should see the emails I type to them and I ususally do my best to respond immediately.

On a side note however, I seriously think emails are the easiest way to shoot arrows. Shoot shoot shoot! I think any coporate person would agree.

Anyway, everything’s more or less OK right now. I’ve stopped taking orders for SSMM at the moment to let things settle down abit. But we’ll opening the site for orders again real soon. So if you didn’t grab your copy for US$47 during the pre-launch, I’m sorry, that one’s over but it’s still a bargain at US$97. It’s already more than HALF-price off the physicval version of SSMM so it really is a good deal to grab anyhow.

Alright I’ll stop here.

Abrubtly.